Customer Service

We pride ourselves in providing the best quality and value in prescription eyewear. Part of that commitment comes from our high level of customer service.

We are committed to our patients' eyewear needs, and that's why we offer a 30-day money back guarantee as well as free cleanings and adjustments to your eyewear all at our everyday low prices.

We are listening.

If you recently made a purchase at one of stores you may receive a postcard from us shortly, please take the time to fill it out completely and accurately based upon your satisfaction level. We track these results and make adjustments as needed to help ensure the highest levels of customer service in our stores.

Concerns, Comments and/or Compliments

Your feedback at our stores is always greatly appreciated so that we may continue to offer you the best service possible. However, if you have any concerns and/or comments that you would like to share with us please contact our customer service department.

Customer Service Department
Eye Care Centers of America, Inc.
11103 West Avenue
San Antonio, TX 78213

Phone: (800) 669-1183
Email: customerservice@ecca.com

Our Service Hours
Monday-Friday: 8AM-5PM CT
Saturday & Sunday: Closed

For general product questions and information, please use our store locator to find the store nearest you.